At Flowers Chinatown, we pride ourselves on bringing the freshest, most beautiful flowers to our valued customers throughout the Chinatown community. As a trusted local florist serving households and businesses nearby, we stand behind every bouquet and arrangement we deliver. Our Fresh Flowers Guarantee reflects our commitment to only delivering blooms at their peak of freshness, ensuring your flowers look vibrant and last as long as possible.
While every care is taken to ensure your flowers arrive in perfect condition, we acknowledge that on rare occasions, imperfections or damage can occur during delivery. If your flowers arrive damaged or less than fresh, please notify us within 24 hours of receipt. Providing a photo of the issue enables us to assess the situation and resolve it promptly. Your satisfaction is always our priority, and we act swiftly to address any concerns.
We guarantee that every arrangement leaving Flowers Chinatown is crafted from the freshest blooms available. Our flowers should look beautiful for at least 3-5 days, sometimes even longer, with the right care. If you ever feel your flowers did not meet this freshness promise upon delivery or wilt prematurely within our expected freshness window, let us know as soon as possible.
If your flowers arrive damaged, substandard, or do not meet our freshness guarantee, we are committed to making things right. Depending on your preference and the nature of the issue, we offer the following resolution options:
Your satisfaction is important to us, and we aim to resolve any issues as efficiently and courteously as possible.
Should you have any issues or complaints regarding your order – including product quality, delivery, or customer service – please reach out to us within 48 hours of receiving your flowers. We kindly request a brief description and, when relevant, supporting photos so we may fully understand and address your concern.
We strive to acknowledge all complaints within one business day. Our dedicated team will review your case thoroughly and keep you updated throughout the resolution process. Our goal is to ensure every customer is delighted and confident in choosing Flowers Chinatown as their florist of choice in the neighborhood.
Flowers Chinatown has earned the trust of local households, offices, and businesses throughout the Chinatown area by consistently delivering fresh flowers, exceptional service, and thoughtful customer care. We appreciate your confidence in us and remain at your service to ensure your experience is as beautiful as the flowers we send.
If you have any additional queries regarding returns, refunds, or our complaints process, our friendly team is always here to help. Thank you for choosing Flowers Chinatown, your local expert in fresh, stunning blooms.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
