Flowers Chinatown Online Delivery Terms & Conditions

Welcome to Flowers Chinatown: Our Terms & Conditions

These Terms & Conditions ('Terms') are provided by Flowers Chinatown for all customers using our online flower delivery services in Chinatown and surrounding areas. Please read them carefully, as they govern your relationship with us and your use of our services. By ordering flowers and related products from our website, you agree to be bound by these Terms and by our policies concerning payment, orders, cancellations, liability, and governing law. These Terms apply to each transaction you make with us and are designed in accordance with the laws of England and Wales.

Scope and Application

These Terms apply to every customer placing an order for online flower delivery, whether for delivery to Chinatown or the neighbouring areas. Flowers Chinatown is dedicated to bringing fresh, beautiful arrangements directly to you, and these Terms ensure a secure, transparent, and positive e-commerce experience for all our customers.

The Order Process

To place an order for flower delivery through the Flowers Chinatown online store, please follow these steps:

1. Product Selection: Browse our selection of flowers and arrangements. When you find the products you desire, select your choice and add it to your basket.
2. Personal Details: Proceed to checkout, where you will be asked for delivery details, recipient information, and any personal message to accompany your flowers. Ensure that all provided addresses and contact details are accurate; we are not responsible for failed deliveries due to incorrect information.
3. Order Review: Before confirming your purchase, review your entire order summary, including items selected, prices, delivery charges (where applicable), and preferred delivery date and time.
4. Confirmation: Once submitted, you will receive an order acknowledgment email. Please note that this acknowledgment is not our acceptance of your order, but merely confirmation that it has been received.
5. Acceptance: Acceptance of your order, and the completion of the contract between us, occurs when you receive an email notifying you that your order has been dispatched for delivery. We reserve the right to decline or cancel orders where necessary for security, legal, or operational reasons (as further described below).

Prices and Payment

All prices for flowers, arrangements, and delivery services are clearly displayed on our website in GBP (£) and include any applicable VAT, unless otherwise stated. Flowers Chinatown reserves the right to change prices at any time; however, once an order has been placed and confirmed, the price will not be altered. Delivery charges, if applicable, are shown separately prior to payment.

Accepted payment methods are detailed at checkout and typically include major credit and debit cards. Payment must be made in full at the time of placing your order. Orders will not be processed or delivered until payment has been successfully authorised and received in full.

All payments are processed securely using third-party payment processors compliant with UK regulations. We do not store your card details or payment information beyond what is required for the duration of processing your order.

Order Amendments and Cancellations

We understand that circumstances may change after you have placed your order. The following outlines our policies regarding amendments and cancellations for online flower delivery in Chinatown and nearby regions:

• If you wish to amend your order (including delivery details, recipient information, card message, or choice of products), please inform us as soon as possible. Amendments may only be possible if your order has not yet entered preparation or shipping stages. While we will make every effort to accommodate your request, we cannot guarantee amendments requested after the order has begun processing.
• If you need to cancel your order, we require notification at least 24 hours prior to the scheduled delivery date. Cancellation requests received less than 24 hours before the intended delivery may not be fulfilled, particularly if preparation or delivery is already in progress. If your cancellation is accepted, you will receive a full refund. Refund timescales are subject to payment provider processes but will be initiated promptly upon cancellation acceptance.
• Flowers Chinatown reserves the right to cancel any order for security, legal, or operational reasons, such as the unavailability of specific products, delivery issues, or transaction irregularities. In such cases, you will be notified and receive a full refund of any monies paid.

Product Availability and Substitution Policy

Our arrangements and bouquets are hand-crafted with fresh flowers. While we endeavour to ensure all items displayed are available, flowers are subject to seasonal and supply variations. If, for any reason, a particular flower or product is unavailable at the time of your order, we reserve the right to substitute with a product of equal or greater value and similar appearance to maintain the overall style of your chosen arrangement. If a significant substitution is required, we will attempt to inform you beforehand where practicable.

Delivery Policy

Flowers Chinatown offers delivery services throughout Chinatown and surrounding areas. Please be aware of the following terms governing delivery:

• Delivery Times: While we strive to deliver on your selected date and timeslot, we cannot guarantee precise delivery times due to factors such as traffic, weather, and recipient availability. We aim for timely delivery on the intended date, but timing is approximate.
• Delivery Locations: It is your responsibility to ensure the recipient's address is correct and complete. If delivery to the specified address is not possible (e.g., incorrect details, recipient unavailable, or access restrictions), we may attempt to contact you for further instructions, leave the flowers with a neighbour, or, if not feasible, return the flowers to our premises. In such cases, a re-delivery charge may apply.
• Recipient Absence: If the recipient is not available at the time of delivery, depending on the property's circumstances and at the courier's discretion, flowers may be left in a safe location, with a neighbour, or a delivery note may be left detailing how to arrange collection or re-delivery. Please note fresh flowers are perishable; timely receipt is the recipient's responsibility after delivery is attempted.
• Delivery Confirmation: Once delivery is completed, you may receive a notification. Flowers Chinatown’s responsibility is fulfilled upon delivery at the agreed address, or as otherwise agreed during the delivery process.

Quality, Returns, and Complaints

We pride ourselves on offering high-quality flowers and excellent service to all customers in Chinatown and neighbouring areas. Should you or the recipient be dissatisfied with your delivery, please take the following steps:

• Contact us promptly (ideally within 24 hours of delivery) with your order details, description of the issue, and photographs where appropriate.
• We will investigate and, where justified, offer to replace the original flowers, issue a partial or full refund, or provide another appropriate resolution at our discretion.
• For perishable goods, we are unable to accept returns once delivery has been completed, except in the case of damaged or otherwise faulty flowers. Please note flowers are highly perishable and require proper care as explained on our website for maximum longevity.

Your statutory rights under the Consumer Rights Act 2015 are unaffected by these terms.

Liability

Flowers Chinatown will not be liable for any loss or damage arising from:

• Incorrect or incomplete addresses supplied by the customer.
• Failure to deliver if the recipient is unavailable and no safe place is available.
• Delays outside of our reasonable control, including but not limited to events of force majeure (such as severe weather, strikes, or supply issues).
• Improper care or handling of flowers after delivery.

To the maximum extent permitted by UK law, our liability for any claim related to your order is limited to the amount you have paid for the relevant product and delivery service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Intellectual Property

All content displayed on the Flowers Chinatown website, including images, trademarks, text, and design elements, are the property of Flowers Chinatown or its content suppliers. No part of the website may be copied, reproduced, or used without our express permission, except for personal and non-commercial use related to ordering or reviewing our services.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information responsibly. All data you provide during the order and delivery process is processed according to applicable UK data protection laws and our privacy policy. We will not share your personal information with third parties except to fulfil your order and delivery requirements, or as required by law.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising from or related to them, are governed by the laws of England and Wales. If a dispute arises that cannot be resolved amicably, both parties agree to submit to the exclusive jurisdiction of the English courts.

Changes to Terms & Conditions

Flowers Chinatown reserves the right to update or modify these Terms & Conditions at any time to reflect changes in our operations, the law, or customer feedback. The most current version of the Terms will be published on our website, and your continued use of our services after the posting of such changes constitutes acceptance of the updated Terms.

Contact and Enquiries

If you have any questions or concerns about these Terms & Conditions or any aspect of your online flower delivery in Chinatown, please reach out to us through the contact form provided on our website. We are always committed to providing transparent, courteous support to all customers in Chinatown and the surrounding areas.

Thank you for choosing Flowers Chinatown for your online flower delivery needs. We look forward to serving you with freshness and care.